HP has reinstall its laptop and desktop PCs with the Intel 6 Series/C200 “Cougar Point” chipset, used in systems with 2nd Generation Intel Core “Sandy Bridge” processors.
The company says it stopped manufacturing products with the affected Intel chipset on January 31, and initiated a shipment hold on products in HP and channel inventory.
Owners of HP “Sandy Bridge” laptops should check in Windows Device Manager if their PC contains the faulty 6 Series C200 chipset.
“If you have purchased an HP computer with the affected chipset, you have three options:
- According to information from Intel, you can continue to use your HP computer. We will inform customers when a service solution becomes available.
- You can return your HP computer to the point of purchase for a refund.
- You can return your HP computer to the point of purchase and choose a comparable system,” HP says.
HP has previously had on sale select Pavilion laptop models with the faulty chipset. Other HP notebook series include only models with previous generation of Intel Core CPUs and chipsets.
The company says it stopped manufacturing products with the affected Intel chipset on January 31, and initiated a shipment hold on products in HP and channel inventory.
Owners of HP “Sandy Bridge” laptops should check in Windows Device Manager if their PC contains the faulty 6 Series C200 chipset.
“If you have purchased an HP computer with the affected chipset, you have three options:
- According to information from Intel, you can continue to use your HP computer. We will inform customers when a service solution becomes available.
- You can return your HP computer to the point of purchase for a refund.
- You can return your HP computer to the point of purchase and choose a comparable system,” HP says.
HP has previously had on sale select Pavilion laptop models with the faulty chipset. Other HP notebook series include only models with previous generation of Intel Core CPUs and chipsets.
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